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A mattress protector must be purchased from Cloud 9 Mattress at point of mattress purchase to be eligible for a 60 day comfort exchange.
Mattresses with spots, stains, rips, tears, burns, pet hair or foul odors are not eligible for comfort exchanges or warranty claims.
Because it can take time to adjust to a new mattress, customers must sleep on the mattress for at least 30 days before a 60 day comfort exchange can be processed.
Adjustable bases, foundations, boxsprings, pillows, bedding and bed frames are not eligible for 60 day comfort exchanges.
Special sized mattresses are not eligible for comfort exchanges or warranty claims.
The minimum charge for deliveries and service calls is $49.99
Comfort trials and warranties are nontransferable. All sales are final.